If you do not have a pro power kit v2 click here for phone numbers to contact our community support team.
Ring pro power kit v2.
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Turn off the circuit breaker for your internal doorbell.
The most common fix for power issues is bypassing your doorbell with a pro power kit v2.
To install the pro power kit v2.
Plug in adapter for ring video doorbell pro.
In the ring app select your ring video doorbell pro.
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Firmly insert the doorbell wires into the bypass mode holes on the pro power kit v2 until they lock into place.
The pro power kit makes sure that enough power is sent to your ring doorbell and is required for your ring doorbell to function.
Then tap the gear shaped icon and set doorbell type to none.
Remove the cover from your internal doorbell.
Remove the old pro power kit and its attached wire harness.
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Remove the protective decal from the new pro power kit v2 to expose the bypass mode wire terminals.
If you have more than one ring pro it must be installed on a different transformer power.
Ring pro power kit v2 ring pro power adapter.
If the bypass method doesn t solve your power problems or you don t want to bypass your doorbell mechanism consider upgrading your transformer.
If you need to remove your doorbell wires from the pro power kit press down on the lever on the rear to open the terminal clamps and pull the wires straight out.
Install the pro power kit before installing ring pro outside.
Turn the power back on at the source.
Firmly insert the doorbell wires into the bypass mode holes on the pro power kit v2 until they lock into place.
Loosen the front and trans terminal screws on your internal doorbell.
There can only be one ring pro per transformer.
Replace the cover on your doorbell.
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Detach the doorbell wires from the internal doorbell and straighten the ends.