Ring Solar Panel Not Charging Doorbell

If you were previously promised a replacement and never received it i recommend reaching out to our support team again.

Ring solar panel not charging doorbell.

You may need to try a different power outlet or micro usb charging cable if there are no charging lights on the battery. Hello i installed a solar charger for my doorbell 3 and its not working. Solar panel not charging my doorbell. Restart your router and run through the setup process again.

When i view the device under solar charger status there s just a message to add a solar device. In the app the solar charger status is add a ring solar device. Ensure the position is strategic for several hours of direct sunlight each day and that there is no debris covering the panel. They can send one out to you as it s possible the old one got lost in the mail or the order may have been missed.

The solar charger has never charged the doorbell despite facing the east and catching the morning sun. Your device s battery should certainly remain charged or at least improve time between necessary charges. I ve doublechecked the invoice from ring and it for the video doorbell not video doorbell 2. Next check that the adapter is securely inserted and there is no debris in the area.